Jabe Bloom gets “meta” with Agile Amped discussing his Agile2016 session “Service Design in the Enterprise”. Jabe’s talk explores three big ideas: service practice, Wardley (value stream) maps, and service blueprints. Service blueprints are similar to value streams or customer journeys in that they plot out consumer interactions (“touch points”) with the back-end workflow and applications that make it happen. Service design, then, applies the same ideas used to design consumer experiences inside IT organizations. The consumerization of IT is important because people want to bring their own technologies and apps into their work environments and their workflows. “People want to have that consumer experience at work.” That means IT shops have to think more like consumers and consumer-focused companies.
SolutionsIQ’s Howard Sublett hosts at Agile2016 in Atlanta, GA.