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Lyssa Adkins get’s intense at Agile 2014 – Need we say more?

Lyssa talks through the key skills for facilitating intense conversations.

Very few of us have the skills and experience to navigate intense conversations so when a hot moment arises, we often sidestep it, take it “offline”, or jump in to mediate it. We didn’t learn this stuff in school! But it’s time to learn it now.