Frequently Asked Questions About Scrum and Agile Training
As defined by the Scrum Alliance, a Certified ScrumMaster (CSM) is someone who has been taught (by a Certified Scrum Trainer) the Scrum terminology, practices, and principles that will enable them to fulfill the role of ScrumMaster or Scrum team member. A Certified ScrumMaster course is a first step on the path to growing more agile. Experience and continuing education are necessary for someone to truly master Scrum.
What is a Certified Scrum Product Owner (CSPO)?
As defined by the Scrum Alliance, a Certified Scrum Product Owner (CSPO) is an individual who has been taught (by a Certified Scrum Trainer) the Scrum terminology, practices, and principles that will enable them to fulfill the role of Product Owner for a Scrum team. A Certified Scrum Product Owner course is a first step on the path to growing more agile. Experience and continuing education are necessary for someone to truly master Scrum.
What is a Certified Scrum Trainer (CST)?
A Certified Scrum Trainer (CST) is a senior individual within the Scrum community who has attained Certified Scrum Trainer status through the Scrum Alliance. Stringent certification requirements are imposed on those earning their CST’s; all must be active contributors in the Scrum community, typically co-train with multiple other CST’s for knowledge transfer, and demonstrate a keen understanding of Scrum through multiple years of successful application in professional environments. SolutionsIQ trainers go one step further; all of our CST’s have both technical and business backgrounds, and derive successful training expertise from hundreds of client-site coaching engagements.Want to know more about our trainers, click here!
What is a Certified Scrum Developer (CSD)?
The Certified Scrum Developer (CSD) certification is a designation for those who have demonstrated a working understanding of Scrum principles in addition to an understanding of Agile engineering practices through formal training and assessment offered by the Scrum Alliance®. For more information, click here.
What is the Scrum Alliance and how is it different from SolutionsIQ?
Founded in 2002, the Scrum Alliance has built the case for Scrum, establishing an 400,000+ member certified Scrum training program. The Scrum Alliance is a not-for-profit organization with three (3) major functions:
- To offer Scrum training and certifications
- Direct Advocacy of Scrum through thought-leadership and marketing
- Scrum Alliance Member Services to support knowledge and networking
SolutionsIQ is a leading provider of Agile transformation services, providing specialized Agile training, team coaching, management consulting, software development, and on-site Agile professionals. Through the Scrum Alliance certified training program, SolutionsIQ offers Certified ScrumMaster, Scrum Product Owner, and Scrum Developer training.
Is SolutionsIQ authorized by the Scrum Alliance to offer Certified Scrum training?
Yes – SolutionsIQ ScrumMaster and Scrum Product Owner trainings are hosted by Certified Scrum Trainers (CST’s), who received their Instructor training directly through the Scrum Alliance. It is through the Scrum Alliance that SolutionsIQ and our CST’s offer these trainings.
Additionally, our Certified Scrum Developer courses are approved through the Scrum Alliance Registered Education Provider program and are hosted by Scrum Alliance approved instructors.
What payment options are available?
Credit card via our registration system is the easiest method, available by default through the training portal
Purchase Order: Please Contact firstname.lastname@example.org for assistance in using a PO.
What payment methods are NOT available?
Payment cannot be collected at the training event itself, nor in the following formats:
- IOU’s, Service Exchanges, or any other form of delayed payment
- Partial Payments or Payment Plans
Can I get a receipt for my payment?
Yes. You will complete an online registration through our training portal. Afterward, a registration confirmation will be emailed to the primary contact address. A receipt in invoice format is available upon request.
What is the price of a given course?
Prices vary by course type and region. View the specific course page for complete pricing details.
Are prices negotiable?
We offer early bird discounts for all our courses <30 days prior to course date. We also offer discounted seats for groups of 3 or more. Reach out to email@example.com for group rates.
What’s included in the course fee?
Course fees include the cost of all course-related materials, lunch, certifications, certification test and 2-year membership with the Scrum Alliance for our CSM and CSPO courses. Travel, lodging, and related expenses are NOT included.
Does SolutionsIQ offer assistance to dislocated workers?
Yes – SolutionsIQ is listed as an Eligible Training Provider (ETP) on Washington state’s CareerBridge. Although this credential applies most directly to students based in Washington state, being featured on this list indicates that SolutionsIQ is a pre-qualified, officially-recognized provider of adult professional development training. For most out-of-state or abroad unemployment offices, this is an important consideration. Please contact your local WorkSource center for more information.
To encourage active Agile professionals to remain relevant and at the top of their game, SolutionsIQ offers individuals who have successfully completed one of our courses to audit the same course at absolutely no cost. Since no two Scrum trainers teach the same curriculum, this allows participants to explore Scrum training more deeply and learn about the latest innovations in the Agile/Scrum industry.
Rules and Regulations:
- This offer only applies to SolutionsIQ’s Certified ScrumMaster and Certified Scrum Product Owner training courses.
- This offer is available for six months following the original course.
- Each course will only have two seats reserved for auditing participants.
- The offer is provided on a first-come, first-served basis and must be used for the same course as the original. For example, if you have successfully completed our CSM course but not our CSPO course, you may audit the former but not the latter.
To audit a course, contact us.
- Full refunds are available up until fourteen (14) days before the scheduled event date.
- No refunds will be issued if SolutionsIQ receives a cancellation request within 14 business days of the event, however we will credit the amount paid toward a future event. Rescheduling course attendance will be subject to a $250 transfer fee
- Cancellations within 5 days prior to the class date are not eligible for transfer.
If you are unable to attend an event for which you have registered and paid, you may arrange for someone else to take the course in your place. Substitutions may be made at any time until the day of the course.
How do I know where my course will be hosted? And who the Trainer(s) will be?
The course date, venue, city and Instructors will all be listed on the individual course page, which can be found on our course calendar.
What time do classes start and how long do they go each day?
Unless otherwise stated, all of our classes begin at 9:00 AM and run until 5:00 PM, local time. Classes generally include a break for lunch, as well as a brief break in the morning and afternoon.
What are the benefits of taking a class to learn about Agile?
Books are valuable resources and we strongly encourage potential students to leverage these sources of information. Our training classes are designed to reinforce concepts with in depth simulations and robust discussion. All of our course blend lecture, practice, and reflection. This allows participants to gain a much more profound understanding of the subject matter.
Will I need to provide any materials for the training?
No. SolutionsIQ will provide all necessary training materials, including course booklets, writing utensils and materials for exercises.
Should I bring anything to the course?
Students are encouraged to bring items along that might make their training experience more comfortable. This would include multiple layers of clothing for those that prefer a specific level of warmth, or snack foods for those with specific dietary needs that may not be covered by a catering service. Instructors discourage usage of electronics such as laptops, iPads, cell phones, etc; at the beginning of each course, the student body typically votes that use of these devices be minimized or eliminated entirely.
Will we receive a version of the course materials to review after the training?
Yes. Students are encouraged to keep their course booklet, which contains the majority of conceptual information covered in class. An electronic copy of the course material is also available upon request.
Can students request either hard- or soft-copies of the training posters?
Potentially. This depends on availability and shipping geography – please contact us below.
Does SolutionsIQ provide an interpreter?
SolutionsIQ does not currently provide translator or interpreter services for course attendees. However, attendees are welcome to provide their own interpreters as needed.
Are there any prerequisites for Certified ScrumMaster or Certified Scrum Product Owner training?
No. There are no prerequisites for Certified ScrumMaster or Scrum Product Owner training programs. These are both introductory courses, designed for students with little or no practical Scrum experience. However, we recommend students have some experience working on complex, team-based projects.
Are there any recommended books or resources to help students prepare for training?
There are many reference texts available on Scrum & related topics. We recommend each student prepare for the class by reading the following web pages:
Will I earn a certification after my ScrumMaster or Scrum Product Owner training?
Yes. Students will be provided instructions at the end of the course for completing their certification and earning their Scrum diploma.
What happens after the training session?
Course Instructors will upload student information into the Scrum Alliance. Within 5 business days of the course, students will receive an email with Scrum Alliance login information.
How do I complete the ScrumMaster (CSM) test and receive my certificate?
Students will receive an email from the Scrum Alliance within 5 business days of the course. Once logged in to the Scrum Alliance site ScrumMaster students will need to complete the CSM test within 90 days of the course date. CSM candidates will be given two (2) attempts within 90 days to pass, after which a $25 fee will be required to re-take the test. The additional $25 fee is not included in the course registration fee. Please see www.scrumalliance.org for complete and current information
How do I receive my Scrum Product Owner (CSPO) certificate?
Product Owner students will need to accept the Scrum Alliance terms & conditions. Once agreed to, students may download and print out their certification directly from the Scrum Alliance website.
When is the CSM test conducted?
The exam is taken by the student online once they’ve received their Scrum Alliance login information. Students generally receive this login information within 5 business days of the course.
Is the certification fee included in my course fee?
Yes. The certification and exam fees are included in the cost of the course, along with the costs of course materials, learning aids and breakfast/lunch. The fee to re-take the CSM test a third time is not included in your course fee.
Can I earn PDU’s by attending Scrum training?
Yes, students may earn up to 14 PDU’s (Professional Development Units) through Certified Scrum training. These credits may then be applied toward Project Management Institute (PMI) programs, or other continuing education programs. In general, 1 hour of Scrum training is equal to 1 PMI PDU.
SolutionsIQ is a Registered Education Provider (REP) for the PMI so PDUs can be claimed under Category A. To claim PDUs you will need the following information:
Provider Number: 3493
Certified ScrumMaster: SIQ-CSM, Eligible for 14 PDUs
Certified Scrum Product Owner Activity Number: SIQ-CSPO, Eligible for 14 PDUs
Certified Scrum Developer Lab Activity Number: SIQ-EPAD, Eligible for 21 PDUs
PMI Agile Certified Practitioner Activity Number: SIQ-ACP, Eligible for 7 PDUs
Does SolutionsIQ offer onsite Scrum training services?
Yes. SolutionsIQ offers Scrum training services to clients either at their own site, or at another location of their preference. Contact us below to request a quote and speak directly with our Professional Services sales team.
Does SolutionsIQ provide training courses in other regions?
As of this time, public Scrum training sessions are offered only in North America and India. Private, onsite training may be available at multiple international locations.
Are new job placements/opportunities available to me after Scrum training?
Yes. Many careers and specific roles are now requiring some level of Scrum and Agile training. Most major job boards have listings for ScrumMasters or Project Managers with Agile/Scrum experience.
Can I speak to someone by telephone?
Yes, SolutionsIQ offers registrant support via telephone during standard, regional business hours (8am – 5pm PST).
Please call 1-800-235-4091 Ext 1
How else can I contact SolutionsIQ?
Feel free to email us at firstname.lastname@example.org We will do our best to respond to you as quickly as possible.
Who will be responding to my inquiries?
SolutionsIQ’s has a dedicated training support team on both the east and west coast who work directly with our CST Instructors to provide the most complete and updated information on Scrum training, adoption and value.