Ever asked your team, “How’s our KPIs? Are we hitting our numbers?” Cat Swetel says that the answer you get may not be very useful for determining actual value delivery. In her Agile Arizona 2017 session “Agile Metrics You Should Use But Don’t,” Cat shared some metrics that everyone in Agile knows they should focus on, but for whatever reason get set aside. These include: Start date (“when a story crosses the line of commitment”), End date (when the acceptance criteria and definition of done have been met), how many things in progress, time in process (AKA “cycle time” – which in Cat’s experience has different connotations in manufacturing), throughput (units of value per unit of time, AKA velocity).
Cat also shares a powerful story about how a delivery team radiated information to their business representatives about the negative impact expedite requests would have on eminent customer satisfaction and how this sharing of information had a profound, positive impact on communication and delivery flow.
Hosted by SolutionsIQ’s Howard Sublett at Agile Arizona 2017 in Phoenix, Arizona.