Often conflict is viewed as something to avoid at all costs. But don’t do that because the conflict isn’t going to resolve itself just because you ignore it. Besides, “sometimes conflict is a good thing” — it can lead to positive and productive growth, or resolution of a standing problem. Because you can’t avoid conflict, you have to have constructs for navigating through them. SolutionsIQ’s Roy Maines shares some patterns for determining the root cause of the problem, taken from his session at Southern Fried Agile 2016, “Navigating Conflict with Teams”. He also shares some techniques and perspectives for how to resolve conflict and be more self-aware about how we each, often unknowingly, contribute to it through our actions and words.
SolutionsIQ’s Leslie Morse hosts at Southern Fried Agile 2016 in Charlotte, North Carolina.