Isabella Serg got her start in Agile HR in financial services and insurance in Australia. That’s where she learned that agility and adaptability aren’t just an IT or delivery thing. Today, as Talent Advisor at IBM CIO, Isabella focuses on “how to improve people, talent, leadership practices to develop great Agile leaders and attract, develop and retain great Agile talent.” This objective requires bringing an Agile mindset to the HR function — and indeed to all parts of the organization. Isabella is certain that non-IT teams need to be Agile as well to improve their responsiveness. IBM is leveraging organizational agility as a market differentiator because, as Isabella points out, “The war for talent is here… [Incoming young people are] really looking for great leadership, great culture, and great learning and development opportunities.” And this culture centers around the behaviors instilled by leadership. The most important driving focus, regardless of your organizational function (HR, IT, etc.), is “putting the customer at the center of everything we do.”
SolutionsIQ Chief Technical Officer Evan Campbell hosts at Business Agility 2017 in New York City.