Danielle Crop is the VP of Application Experience and Platforms at American Express. She shares her journey helping the 168-year-old financial services giant transition into an Agile organization.
Amex is fundamentally a digital company – they’ve never had brick-and-mortar branches – and have always been customer-centric. Today the challenge they face are the new ways of working within the organization. Some teams, such as marketing, that have traditionally used project management within their own silo, now have visibility into and are dependent on product teams to drive value.
Learn how Amex approaches scaling agility through a center of excellence with deep product understanding and expertise that works closely with both the technology teams and the business. Crop also touches on some of the emerging technology American Express is using such as machine learning and AI.
Accenture | SolutionsIQ’s Adam Mattis hosts at SAFe Summit 2018 in Washington, D.C.