Transformation Case Study of a Major Australian Bank

Sarah Traynor is a transformation lead at one of the largest banks in Australia, which has followed the lead of ING in executing a big bang Agile transformation. The scaling effort – involving 9,000 people – was staggered, but the vision and leadership have been clear from the very beginning. Traynor says “engaging people in the story from the onset and being transparent” is very important.

Another major shift for the bank was ensuring everyone was aligned and shared the same values around what it means to lead from where they are in the organization. The bank set 5 new behavioral expectations about leading people:

  • Be curious
  • Create shared clarity
  • Empower others
  • Develop people selflessly
  • Connect with empathy

Accenture | SolutionsIQ’s Adam Asch hosts at Agile Australia in Sydney.