Select a Category
  1. Cancellations & Refunds
  2. Agile Coaching Institute
  3. Course Details
  4. Certifications
  5. Continuing Education & Professional Development
  6. Corporate Training
  7. Dates & Availability
  8. Get In Touch
  9. ICAgile Certifications
  10. Pricing & Discounts
  11. Registration & Payments
  12. SAFe Certifications
  13. Scrum Certifications
  14. Transfers
Select Course
All Courses
Search

Cancellations & Refunds Return to Top

What is the refund (or cancellation) policy for the ACI Agile Coach Bootcamp?

The following refund and cancellation policy is effective August 1, 2017. It only applies to the ACI Agile Bootcamp course. Please review the Refund and Cancellation Policy for other courses. Full refunds are available up until thirty (30) days before the scheduled start of the training event. Partial refunds or credit is available up until… Read More >

How can I cancel my registration?

In order cancel your registration, please e-mail [email protected] with your Name, Course Date, and Course Name. Please keep in mind that cancellations are subject to our Refund & Cancellation Policy. Read More >

What happens if my class is cancelled?

In the event your class is cancelled, you will have an option receive a full refund of your registration fee, or you can be transferred to another class of your choosing.   Read More >

What if I am unable to attend the class I registered for?

We can transfer your registration to another class. Please review our Transfer Policy. Read More >

What is your refund (or cancellation) policy?

The following refund and cancellation policy is effective August 1, 2017.* Full refunds are available up until thirty (30) days before the scheduled start of the training event. Partial refunds are available up until fifteen (15) days before the event. Refund requests received between 15 – 29 days prior to the training event will be… Read More >

Don’t see what you’re looking for? Ask a Question.

Agile Coaching Institute Return to Top

What is the transfer policy for the ACI Agile Coach Bootcamp?

The following transfer policy is effective August 1, 2017. It only applies to the ACI Agile Bootcamp course. Please review the Transfer Policy for other courses. Transfers requested thirty (30) days before the scheduled start of the training event will be processed at no charge. Transfers requested at least fifteen (15) days before the event… Read More >

How can I assist in an ACI class?

You are eligible to assist any Agile Coaching Institute (ACI) class that you have taken as a student.  E-mail [email protected] stating the class you took and where you are located. A training coordinator will work with you to schedule you to assist or add you to a waiting list if an assisting opportunity is not… Read More >

Do I have to stay at the retreat center during the Agile Coach Bootcamp?

Everyone is required to stay at the retreat center; this ensures that you and your bootcamp colleagues can fully benefit from the immersive experience, including sharing physical space, building camaraderie and taking advantage of opportunities for unstructured learning with your fellow students after class hours. Agile Coach Bootcamp is designed to be a transformational experience,… Read More >

Don’t see what you’re looking for? Ask a Question.

Course Details Return to Top

Which class should I take?

We invite you to browse the course catalog for a description of the classes within our curriculum. If you have any additional questions, please reach out to [email protected] Read More >

Are there pre-requisites for attending a course?

Recommended reading and pre-requisites vary for each course. Please review the details for the course you’re registering for by browsing our course catalog. Read More >

Can I get a copy of the course materials in advance?

Course materials are not available prior to class. Please refer to your registration confirmation and other e-mails for suggested reading and preparation tips. Read More >

How do I prepare for class?

Recommended reading and pre-requisites vary for each course. Please review the details for the course you’re registering for by browsing our course catalog. Read More >

Will I get a copy of course materials?

During class, you will receive a variety of materials to support your learning journey. We encourage you to keep these as they will contain the majority of information covered in class. Read More >

I lost my course materials. Can you send me more?

We will be happy to send you an electronic copy of the course materials you lost.* Please e-mail [email protected] with your name, course name, and course date. The team will reply with a link to download your materials. *Exceptions apply. For Agile Coaching Institute (ACI) courses, electronic materials are not issued. A set of printed… Read More >

Do I need to bring anything to class?

We will provide all necessary training materials, including course booklets, writing utensils and materials for exercises. You are encouraged to bring items along that might make your training experience more comfortable. This would include multiple layers of clothing for those that prefer a specific level of warmth or snack foods for those with specific dietary… Read More >

Are laptops allowed during class?

Instructors discourage usage of electronics such as laptops, iPads, and cell phones during active instruction. At the beginning of class, there is often a vote on a working agreement for how to use electronic devices during class. Read More >

Will Wi-Fi be available?

We cannot guarantee the availability of publicly accessible Wi-Fi at every training location. However, the majority of our venues provide general guest access. Read More >

What are the accommodations for special needs?

We do not currently provide translator or interpreter services for course attendees. However, attendees are welcome to provide their own interpreters as needed. Read More >

When will I receive the details about my class?

The course date, venue, city and instructors will all be listed on the individual event page within our course calendar. Once you register, you will receive a confirmation email with details for the class. Register for a class now > Read More >

What if I have dietary restrictions or allergies?

During the registration process, dietary restrictions can be designated for each class attendee. If you have a specific concern, please reach out to [email protected] a minimum of two (2) business days prior to the start of your event to ensure we have the catering order prepared properly. At this time, we are only able to… Read More >

How do I know my class is confirmed?

Courses that are confirmed to run are marked Guaranteed to Run badge within the course calendar. If you registered for an event prior to course confirmation, you will receive an e-mail once the course is confirmed to run. If you have a question about a specific event, please reach out to [email protected] Read More >

Don’t see what you’re looking for? Ask a Question.

Certifications Return to Top

What is the process to get my certification?

The process to receive your certification varies based on the class you take. Please review the course details within our Course Catalog for information specific to the event you are participating in. Read More >

I didn’t receive an e-mail with instructions for obtaining my certification. What do I do?

Please contact [email protected] Be sure to send your full name, course name, and attendance date for the class. Read More >

How long does my certification last?

Each certification is different. Please review the course details within our Course Catalog as well as Certifications page for information specific to the event you are participating in. Read More >

Do certifications require a test?

The process for obtaining each certification is different. Please review the Certifications page as well as course details within our Course Catalog for information specific to the event you are participating in. Read More >

Where does my Certification come from?

Certifications are issued by multiple certifying bodies. We currently work with Scrum Alliance, Scaled Agile, and ICAgile to issue certifications after class. Please review the Certifications page for more information. Read More >

How do I renew or maintain my certification?

The renewal and maintenance of certifications is overseen by the certifying body that provided your original certification. Please review the Certifications page for more details. You can also go directly to certification renewal details for our three primary partners: Scrum Alliance Certifications Scaled Agile Certifications ICAgile Certifications (note, ICAgile certifications do not require renewal) Read More >

What certifications are available from SolutionsIQ?

Our course catalog provides the ability to obtain the following certifications: Certified ScrumMaster (CSM), Scrum Alliance Certified Scrum Product Owner (CSPO), Scrum Alliance Certified Scrum Developer (CSD), Scrum Alliance SAFe Program Consultant (SPC), Scaled Agile SAFe Release Train Engineer (RTE), Scaled Agile SAFe Agilist (SA), Scaled Agile SAFe Practitioner (SP), Scaled Agile SAFe Product Manager… Read More >

Don’t see what you’re looking for? Ask a Question.

Continuing Education & Professional Development Return to Top

Are your courses approved by the Project Management Institute?

Yes. Please refer to the SolutionsIQ Guide to Continuing Education Credits for information on each course. Read More >

What is the difference between a PDU and SEU?

SEUs (Scrum Education Units) are associated with the Scrum Alliance. PDUs (Professional Development Units) are associated with the Project Management Institute. Both are a way of tracking continuing education in order to achieve or maintain certifications from these organizations. Ready more about Agile Certifications . Read More >

Are your courses approved by the Scrum Alliance?

A subset of our courses have been reviewed and approved by the Scrum Alliance. Please refer to the SolutionsIQ Guide to Continuing Education Credits for information on each course. Read More >

How do I report Professional Development Units (PDUs) after class.

To report your PDUs, please login to the PMI Continuing Certification Requirements System (CCRS) at www.pmi.org/ccrs. SolutionsIQ REP ID = 3493 Please refer to the SolutionsIQ Guide to Continuing Education Credits to find activity codes for each course. Read More >

How do I report Scrum Education Units (SEUs)?

To report your SEUs, please login to your Scrum Alliance Dashboard at https://www.scrumalliance.org/login Please refer to the SolutionsIQ Guide to Continuing Education Credits to find pertinent details for each course. Read More >

Do you provide continuing education credits for participating in training events?

Yes. Please refer to the SolutionsIQ Guide to Continuing Education Credits for information on each course. Read More >

Don’t see what you’re looking for? Ask a Question.

Corporate Training Return to Top

Do you offer Corporate Training?

Yes. We offer a full range of Agile training curriculum on-site at client locations. Contact us to request a quote, and feel free to browse the online course catalog to learn more about ways we can help your organization’s Agile journey. Read More >

Don’t see what you’re looking for? Ask a Question.

Dates & Availability Return to Top

Where do I find upcoming training dates?

See the course calendar to browse and search all upcoming training events. Read More >

Are classes available internationally?

As of this time, SolutionsIQ public training sessions are offered only in the United States and India. Select Agile Coaching Institute (ACI) partners offer classes internationally. All events are listed on the Public Training Calendar.  If you are interested in training outside of the United States or India, please contact us. Read More >

Is my class guaranteed to run?

We require a minimum number of registrants to confirm a public training event. Confirmed training events are marked with a Guaranteed to Run badge within the course calendar. If you have a question about a particular event, please reach out to [email protected] Read More >

Don’t see what you’re looking for? Ask a Question.

Get In Touch Return to Top

How can I provide feedback?

Our instructors administer course feedback surveys during class. Should you wish to share additional information, please call 1-800-235-4091 or email [email protected] We will do our best to respond to you as quickly as possible. Read More >

How do I get immediate assistance?

Please call 1-800-235-4091 or email [email protected] We will do our best to respond to you as quickly as possible.Should the team not be immediately available, you can expect e-mails and phone calls to be returned within three business hours on standard work days. Read More >

Day of training questions?

Please call 1-800-235-4091 or email [email protected] We will do our best to respond to you as quickly as possible. Should the team not be immediately available, you can expect e-mails and phone calls to be returned within 3 business hours on standard work days. Read More >

How do I contact the training department?

SolutionsIQ has a dedicated training support team on both the east and west coast who work directly with our instructors to provide the most complete and updated information on training, adoption, and value. Feel free to email us at [email protected], we will do our best to respond to you as quickly as possible. Should the… Read More >

Don’t see what you’re looking for? Ask a Question.

ICAgile Certifications Return to Top

What is the relationship between SolutionsIQ and ICAgile?

SolutionsIQ is a Member Training Organization of ICAgile. This means we are enabled to issue certifications to individuals that successfully complete ICAgile accredited courses. Learn more about ICAgile on http://www.icagile.com. Read More >

What is ICAgile?

ICAgile is the International Consortium of Agile. They are not a training company. They collaborate with industry experts to define learning objectives and then accredit instructors and course materials to match the defined standards for the industry. Learn more by visiting http://www.icagile.com. Read More >

Which ICAgile Certifications are available?

Please visit the Certifications page to review details about the ICAgile certifications available at this time. Read More >

Don’t see what you’re looking for? Ask a Question.

Pricing & Discounts Return to Top

Are discounts available for active military, veterans, or the unemployed?

Yes. Please contact [email protected] for more information. Read More >

How much does it cost to register for a training event?

Registration fees vary based on course. Please visit the Course Calendar to view pricing for specific classes. Read More >

Don’t see what you’re looking for? Ask a Question.

Registration & Payments Return to Top

What payment options are available?

Registration for public training events requires a valid Unites States credit card. No other payment forms are accepted. Register for a class now > Read More >

How do I register to attend a class?

You will complete registration through our online registration partner Eventbrite. Please call 1-800-235-4091 or email [email protected] if you need assistance, or have any issues registering via the portal. You will find a link to register via the Course Calendar. Read More >

Can I get a copy of my receipt?

After completing your registration online, a confirmation will be emailed to the primary contact address provided. Please contact us by emailing [email protected] if you need an additional copy of your receipt. Read More >

What do I do if I didn’t get a confirmation e-mail after I registered?

Please contact [email protected] to request a copy of your registration confirmation. Read More >

What discounts do you offer for group registrations?

Standard discounting for groups of 3+ and 5+ are available within our online registration system. Please select a course from the Course Calendar to view group pricing options. Read More >

What do I do if I registered for a class through a reseller or third party?

For questions regarding registrations purchased through an approved reseller or third-party, please contact the vendor directly for assistance. Read More >

Don’t see what you’re looking for? Ask a Question.

SAFe Certifications Return to Top

What is Scaled Agile (SAFe)?

Scaled Agile, Inc. (also known as SAI) is the organization that has defined the Scaled Agile Framework (SAFe). They are the certifying body for all SAFe certifications. Learn more by visiting http://www.scaledagile.com. Read More >

What Scaled Agile / SAFe Certifications are available?

We offer a subset of SAFe certifications through public training events. All SAFe certifications are available through private training events. Learn more about SAFe Training options. Read More >

What is the relationship between SolutionsIQ and Scaled Agile?

SolutionsIQ is a registered partner of Scaled Agile, Inc. Read More >

Don’t see what you’re looking for? Ask a Question.

Scrum Certifications Return to Top

What Scrum Alliance Certifications are available?

We offer several Scrum Alliance certifications through public training events. Please review the Certifications page for more details. Read More >

What is Scrum Alliance?

Scrum Alliance, Inc. is the organization that defines and supports the guidelines for Certified ScrumMaster, Certified Scrum Product Owner, and other popular Scrum certifications. Learn more by visiting http://www.scrumalliance.org. Read More >

What is the relationship between SolutionsIQ and Scrum Alliance?

SolutionsIQ is a registered education provider for Scrum Alliance. Read More >

Are other Scrum Certifications available?

There are additional Scrum certifications available within the industry. At this time, we only provide Scrum certifications through the Scrum Alliance. Learn more about Certification Options > Read More >

Don’t see what you’re looking for? Ask a Question.

Transfers Return to Top

Can someone else attend in my place?

If you are unable to attend an event for which you have registered and paid, you may arrange for someone else to take the course in your place. Substitutions may be made at any time until the day of the course. Please e-mail [email protected] to process any changes. Read More >

What is your transfer policy?

The following transfer policy is effective August 1, 2017.* Transfers requested thirty (30) days before the scheduled start of the training event will be processed at no charge. Transfers requested at least fifteen (15) days before the event will be subject to a $150 transfer fee. Transfers requested at least seven (7) days before the… Read More >

Don’t see what you’re looking for? Ask a Question.